Terms & conditions

1. DEFINITION AND INTERPRETATION

1.1 In these Terms and Conditions, the following words and expressions shall have the following meanings unless the context otherwise requires:

“Booking Form” means the form which you complete to place an order for the Event.

"Business Day" means a day (other than a Saturday or Sunday) when banks are ordinarily open for business in London.

"Contract" means the contract between Triptease Limited and you for the sale and purchase of the Event and/or the Event Material in accordance with Condition 2 below.

“Data Protection Legislation” means the UK GDPR and any national implementing laws, regulations and secondary legislation including the Data Protection Act 2018 (DPA 2018) relating to data protection and privacy, as amended, or updated from time to time, in the UK, as well as any successor legislation to the UK GDPR and DPA 2018.

"Event" means the live Direct Booking Summit taking place at the Statler Dallas, in Dallas, TX, USA on the 13 - 14 May 2025 (inclusive) which Triptease supplies to you under the Contract.

"Event Material" means any material related to the event which Triptease supplies to you under the Contract.

“Event Sponsors” those third parties sponsoring the Event.

“Event Venue” means the Statler Dallas, in Dallas, TX, US.

"Force Majeure Event" means any event or circumstance beyond Triptease's reasonable control including without limitation: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic (including and/or Covid19); (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition or failing to grant a necessary licence or consent; (f)collapse of buildings, fire, explosion or accident; (g)any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party); (h) non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and (i)interruption or failure of utility service. triptease.com info@triptease.com

"Terms and Conditions" means these standard terms and conditions of sale together with any special terms agreed in writing between you and Triptease as specified on the front of the acknowledgement of order.

"Triptease"/”Triptease Limited”/"we"/"us" means Triptease Limited, a company registered in England and Wales (Company Number 08115425) whose registered office is located at 33 Broadwick Street, London W1F 0DQ. “Triptease Personal Data” means any personal data that Triptease processes in connection with this agreement, in the capacity of a controller including that personal data provided by you within the relevant Booking Form.

“UK GDPR”: has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.

“Virtual Event” means an Event which is provided virtually.

"Website" means www.directbookingsummit.com

"You" means the company whose order in relation to the Event and/or the Event Material is accepted by Us in accordance with clause 2.2 below.

2. FORMATION AND INCORPORATION

2.1 Subject to any variation to the Contract in writing and signed by a duly authorised representative on behalf of Triptease, the Contract will be upon these Terms and Conditions, to the exclusion of all other terms and conditions, including any terms and conditions which you purport to apply under any purchase order, confirmation of order or similar document, whether or not such document is referred to in the Contract.

2.2 Each order (including any submission of a completed Booking Form to us or your approval of a quotation from us for the Event and/or Event Material will be deemed to be an offer by you to purchase the Event and/or Event Material upon these Terms and Conditions. The Contract is formed when the Booking Form which you submit is accepted by Triptease’s third party ticketing partner (Zuddl) issuing you with email confirmation of the booking.

2.3 No contract will come into existence until a confirmation email is issued by Triptease’s ticketing partner (Zuddl) for and on behalf of Triptease.

3. EVENT ORDERS

3.1 We reserve the right to decline any booking for an event. Triptease requires payment to be made in full at time of booking via credit card. If payment is not made at the time of booking an event, then an invoice will be issued and must be paid in full within 21 (twenty-one) days of the invoice date. If payment has not been received credit card details will be requested and payment taken before entry to the event. We are unable to allow a delegate to attend an event unless payment has been received in full by us prior to the commencement of the event.

4. REPLACEMENT DELEGATE AND THE CANCELLATION, RESCHEDULING OR VARIATION OF AN EVENT

4.1 You may substitute an alternative delegate with the delegate whose details have been provided with the order generally for no extra charge. Please modify your own registration or email hq@directbookingsummit.com.

4.2 While we will try to ensure that the Event goes ahead as scheduled, this may not always be possible. We, therefore, reserve the right to cancel or reschedule an event and/or move the event to a Virtual Event for any reason at any time.

4.3 Upon cancellation by us, we shall provide you with a full refund of the amount paid by you to us (minus Zuddl’s non-refundable fee) within 30 Business Days of you requesting such in writing provided there are no other outstanding sums due to Triptease from your organisation. Upon rescheduling by us or as the result of an Event being transitioned to a Virtual Event, all amounts paid by you to us will be applied to such rescheduled or Virtual Event at Triptease’s option.

4.4 In the circumstances outlined in clause 4.3, except to the extent that we will refund you the sums paid by you to us in the event of cancellation, we shall not be liable for transportation, accommodation, loss of earnings or any other associated costs incurred by you or the delegate in respect of such cancellation or rescheduling of the event or any transition of an Event to a Virtual Event.

4. 5 If you cancel the delegate's attendance at least 30 days prior to the Event and are unable to send a replacement delegate, we will refund or credit (depending on whether payment has already been received by us) the full amount you have paid us minus Zuddl’s non-refundable cancellation fee, within 30 Business Days of you requesting such in writing provided there are no other outstanding sums due to Triptease from your organisation.

4.6 If you cancel the delegate's attendance less than 30 days prior to the event and are unable to send a replacement delegate, you shall remain liable for payment of the fee in full and will not be entitled to any refund.

4.7 Orders placed will not qualify for subsequent promotional activities from the organizers, and retrospective discounts will not be applicable.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 All intellectual property rights in the event, the Event Material and the Website remain the property of Triptease (and/or its licensors, as applicable) and any copies made of Event Materialevent material shall be an infringement of copyright, unless agreed in advance in writing by us.

7. DATA PROTECTION

7.1 For the purposes of this clause 7, the terms controller, processor, personal data, and processing shall have the meaning given to them in the UK GDPR.

7.2 Both parties shall at all times comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under Data Protection Legislation.

7.3 The parties have determined that, for the purposes of the Data Protection Legislation, Triptease shall act as controller of the Triptease Personal Data.

7.4 Triptease shall process the Triptease Personal Data in accordance with the then-current version of Triptease’s privacy policy available at https://www.triptease.com/en/privacy-policy/

7.5 You consent to, (and shall procure all required consents, from any Event delegate that you represent and/or on whose behalf you are completing a Booking Form): triptease.com events@triptease.com

7.5.1 all actions taken by us in connection with the processing of the Triptease Personal Data, including Triptease’s use of the Triptease Personal Data, appointment of sub-processors and transfer of the Triptease Personal Data to the relevant sub-processors, the Event Sponsors and the Event Venue for the purposes of Triptease performing its contractual obligations with you in relation to the provision of the Event (the “Purpose”); and

7.5.2 Triptease processing, storing and transferring your personal data (as provided within the Booking Form) outside of the UK for the Purpose and you understand that a transfer of the Triptease Personal Data outside of the UK in these circumstances may mean that the Triptease Personal Data is transferred to a country that may not have been deemed to provide a level of protection that is the same or equivalent to the protection provided within the UK; and

7.5.3 Triptease using footage of the Event (including your image) in Triptease’s promotional material and on its website (please see section A Additional Terms for all Event Attendees, below). Whilst you may withdraw your consent at any time, you acknowledge and agree that our ability to perform our contractual commitments to you may be impacted by the withdrawal of your consent.

7.6 Without prejudice to the generality of clause 7.2, you will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of the Triptease Personal Data to Triptease for the duration and purposes of the relevant Contract.

7.7 You indemnify and hold harmless Triptease against any claim being made by the relevant delegate that the delegate has not given his or her consent for you to pass on and/or appoint Triptease to process (for the purpose of performing the Contract) any personal data relating to the delegate.

8. COMPLAINTS

8.1 If you are not satisfied with any aspect of our service, please send all complaints in writing to the Triptease Events Manager at hq@directbookingsummit.com.

9. LIABILITY

9.1 We do not warrant that the Website will operate error-free or that the website and its server are free of computer viruses and other harmful code. If your use of the Website results in the need for servicing or replacing equipment or data, to the maximum extent permitted by law we are not responsible for those costs.

9.2 All representations, warranties, terms and/or commitments not expressly set out in the Contract (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permitted by law.

9.3 Subject to clause 9.5 below, in no circumstances will we be liable for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue, loss of goodwill or for any indirect or triptease.com events@triptease.com consequential loss that you may suffer and which is caused by the Event, the Event Material and/or the Website.

9.4 Except in the above circumstances specified in clause 9.3 above and subject to clause 9.5 below, our total maximum aggregate liability to you, and whether such liability arises in contract, tort (including negligence), breach of statutory duty or otherwise (including, but without limitation, where such claim arises as a direct result of (i) any negligent technical advice provided by us; or (ii) your use of the Website) will be limited to the amount which has been paid by you with regard to attendance at the Event or purchase of Event Material.

9.5 The exclusions and limitations of liability contained in these Terms and Conditions do not apply to any loss or damage resulting from death or personal injury caused by our negligence, loss or damages arising from our fraudulent misrepresentation, or any other losses which may not be excluded or limited by law.

10. ATTENDEE OBLIGATIONS

10.1 You shall and you shall procure that any delegate you are registering for the Event shall:

10.1.1 follow instructions and guidance given at the Event, including any health and safety policies in place at the relevant premises;

10.1.2 bring all possessions on to the relevant premises at his or her own risk, and we shall accept no responsibility or liability for such possessions while the delegate is attending the event; and

10.1.3 not endanger themselves or others, be disruptive to other delegates or be excessively late at any point during the Event. 10.2 You acknowledge and agree that you shall not be entitled to any refund in relation to attendees asked to leave the Event for any applicable breach of clause 10.1 above.

11. INDEMNITY

11.1 You agree to defend, indemnify and hold harmless Triptease and its partners, the Event Venue and the Event Sponsors from time to time being, its employees and agents, from and against any claims, liabilities, damages, costs, actions or demands, including without limitation reasonable legal and accounting costs, alleging or resulting from your use or misuse of the Website or your breach of these Terms and Conditions.

12. WRITTEN COMMUNICATION

12.1 When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication, including in relation to any changes to the Contract in accordance with clause 2 above, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This clause does not affect your statutory rights.

12.2 You may send formal notices to us by email and letter but not by fax. Notices sent by email will be deemed received at 9am on the next Business Day following transmission unless a delivery failure or out of office message is returned to the sender. Formal notices sent by letter shall be triptease.com info@triptease.com sent to our registered office set out in clause 1 above by recorded delivery post. If the notice is not returned as undelivered it will be deemed to have been received 3 Business Days after it was sent. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any way specified in clause 12.1 above. Notice sent by us to you will be deemed received and properly served immediately when posted on the website, at 9am on the next Business Day following transmission unless a delivery failure or out of office message is returned to the sender or 3 Business Days after the date of posting of any letter.

13. GENERAL

13.1 We will use reasonable skill and care in providing the services to you. However, we do not make any commitment to you that the Event or the Event Material will meet any specific requirements that you have or that you will obtain any particular qualification from the Event or the Event Material. You should take reasonable care to ensure that the Event will meet your needs.

13.2 Attendance by an attendee at the Event or the purchase of Event Material is no guarantee of accuracy or integrity of material or information. The information provided at the Event or in Event Material only constitutes the opinion of the relevant speaker(s)/parties and should in no circumstances be a substitute for specific legal, financial or professional advice.

13.3 The Contract is governed by and will be understood in accordance with English law. Any dispute arising between us in connection with these Terms and Conditions shall be subject to the jurisdiction of the English courts.

13.4 The Contract constitutes the entire agreement between us in relation to the provision by us to you of the services or the purchase by you of the Event and the Event Material, and it replaces and supersedes any prior arrangements between us in relation to such.

13.5 The Contract is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

13.6 We shall not be in breach of the Contract or otherwise liable to you for any failure to perform or delay in performing its obligations under the Contract to the extent that such failure or delay is due to a Force Majeure Event.

13.7 Any clause in these Terms and Conditions that is found to be invalid or unenforceable shall be deemed deleted and the remainder of these Terms and Conditions shall not be affected by that deletion.

13.8 No waiver of any term in these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. triptease.com info@triptease.com

A. Additional terms for all Event attendees

EVENT ATTENDANCE:

Photography and filming at the conference

By attending the conference you agree to being photographed and/or filmed and to your image and/or recordings of your voice being used in any media or materials created by Triptease during or in relation to the conference, for any purpose commercial or otherwise.You further consent to Triptease using footage of the Event (including your image and recording of your voice and comments made) in Triptease’s promotional material and on its website. Whilst you may withdraw your consent at any time, you acknowledge that content including your image and recording posted on Triptease’s website will have entered the public domain and may be shared by third parties without restriction and you agree that Triptease has no power to track such shared material or liability to remove the same from the internet and/or public domain (other than by removing the same from Triptease’s website following your withdrawal of consent).

Your conduct at the conference

You agree: (a) to follow all instructions and guidance given to you by Triptease and/or the Event Venue and their respective representatives at the conference including complying with any health and safety policies in place at the relevant premises; (b) not to endanger yourself or others or be disruptive to other delegates; (c) that all possessions brought by you onto conference premises are at your own risk and Triptease accept no liability for any loss or damage to your property or for any personal injury or illness caused or suffered in connection with your attendance at the conference unless caused by Triptease's gross negligence; and, (d) that Triptease has no liability, and you shall not be entitled to any refund, if you are asked to leave the conference for any reason by Triptease, the Event Venue or their respective representatives.

Copyright – Your use of conference documentation and Event Material purchased from Triptease

All conference documentation is the property of Triptease or its licensors and may only be reproduced with prior written permission from Triptease. If you wish to re-use any of the conference materials for any purpose commercial or otherwise, you must contact hq@directbookingsummit.com prior to such use. Reproduction without permission for any purpose other than personal study amounts to copyright infringement.

Indemnity

The information contained in the conference material, presentations, papers, and any other information delivered by the speakers, and all opinions expressed, are those of the individual authors, speakers or delegates and not those of Triptease Limited. Triptease Limited accepts no responsibility for the contents of any conference material and any use of, or reliance by you on them.

B. Supplemental Terms for VIRTUAL EVENTS:

1. Definitions triptease.com events@triptease.com

"Virtual Event" means a virtual event to be held by Triptease via the Platform on the VE Website;

"Platform" means the operating system environment on which the Virtual Event is held on the VE Website;

"VE Website" means the Virtual Event website made available by Triptease on which the Virtual Event will take place via the Platform.

2. Virtual Event Responsibilities

2.1 Triptease is responsible for the development and setup of the Virtual Event, the VE Website and the Platform. 2.2 You are responsible for any technical requirements to enable you to use the link to the VE Website provided by Triptease and to participate in the Virtual Event via the Platform.

3. Virtual Event Representations and Warranties

3.1 You represent and warrant to Triptease that:

3.1.1 You will not undertake to create or introduce into the Virtual Event, the VE Website, the Platform or any part thereof any known spyware, virus, Trojan horse, logic bomb or other destructive or contaminating program; and

3.1.2 You will at all times comply with the provisions of all relevant Data Protection Legislation from time to time in force in respect of privacy and personal data protection.

3.2 Triptease warrants that it will provide the Platform in a professional and workmanlike manner.

3.3 You must report promptly any error in or disruption to the Virtual Event and in any event within 48 hours of its occurrence. Your sole remedy for a breach of the warranty in clause 3.2 of these Supplemental Terms for Virtual Events shall be for Triptease to correct any errors as soon as reasonably practicable and if there has been any material and continuous disruption to the Virtual Event for a period of 24 hours to refund to you the amount you paid to attend the Event/Virtual Event, pro rata for the period of continuous disruption.

4. Participation in the Virtual Event

4.1 The details of the Virtual Event shown in any material supplied by Triptease to you are correct at the time of printing but you shall be responsible for checking with Triptease that no alterations have been made.

4.2 Triptease reserves the right in its absolute discretion to terminate your access to the link to the VE Website in the Virtual Event you and/or your employees and your exhibits whose presence in Triptease 's opinion is or is likely to be undesirable without prejudice to any other rights or remedies available to Triptease.

5. Indemnity

5,1 You shall defend, indemnify and hold Triptease harmless from and against all costs, claims, demands, proceedings, liability, losses and expenses (including reasonable legal fees) whatsoever made against or incurred by Triptease as a result of, related to or arising in triptease.com events@triptease.com connection with any acts or defaults of you, your employees or agents (including all those on whose behalf you submitted a Booking Form) in connection with the Virtual Event.

6. Disclaimer, Exclusion of Liability

6.1 The Platform is delivered over the Internet, and accordingly, is subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Triptease shall not be responsible for any delays, delivery failures, viruses, hacker intrusions or other damage resulting from such problems. Further, Triptease shall not be responsible for (a) any occurrence or event outside the reasonable control of Triptease; (b) any equipment or service failure where such equipment or service is not within the sole control of Triptease; or (c) problems that occur as a result of any network failure or incompatibility.

6.2 Triptease makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of the Platform. Triptease does not represent or warrant that: (a) the use of the Platform will be secure uninterrupted or error free; or (b) the Platform or the servers that make the services available are free of viruses or other harmful components. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, or fitness for a particular purpose, are hereby disclaimed by Triptease to the maximum extent permitted by law. triptease.com events@triptease.com